What I’ve Built

Contact Center Performance: Insights & Efficiency Trends

A complete analytics solution to monitor contact center operations, agent efficiency, and service performance.

This dashboard provides a complete overview of contact center operations, focusing on call volumes, customer handling performance, queue behavior, agent responsiveness, and channel efficiency.
It consolidates data from multiple inbound and outbound channels and visualizes trends to help operational teams make data-driven decisions.

Energy Consumption Insights

A comprehensive BI dashboard to analyze, monitor, and optimize energy usage patterns.

This dashboard provides a complete overview of household and commercial energy consumption across multiple time periods. It highlights peak usage hours, daily/weekly trends, anomaly detection, and comparative performance across energy categories.
Designed to support operational teams and decision-makers, the dashboard helps identify inefficiencies, reduce wastage, and monitor consumption behavior in real time.

Telecom Customer Insights & Network Performance

A unified analytics solution for customer behavior, service usage, and network performance trends

This dashboard consolidates multiple telecom data sources to provide a full view of subscriber behavior, service consumption, and network quality metrics. It tracks activation trends, churn indicators, overdue behavior, and call/data usage patterns.
The solution enables telecom teams to monitor customer performance KPIs, identify service bottlenecks, and optimize operational efficiency.
Clear visuals, well-defined KPIs, and automated reporting workflows support faster decision-making and improved customer retention strategies.